Store Policies

PAYMENT METHODS

We accept Visa, MasterCard, and American Express through our secure payment processing system. We also accept PayPal and Afterpay.

ORDER PROCESSING TIMES

  • All in-stock items are processed within 7 business days (excluding weekends and holidays). If your order exceeds 7 days we are experiencing a high order volume which often happens periodically, at that time processing and shipping times may extend up to three weeks. If you would like to know if we are experiencing a high volume prior to ordering, feel free to use the chat function on the website.
  • Orders placed after 12 PM PST will begin processing on the following business day.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Some orders may ship sooner. If you need your order by a specific date, please email us before purchasing to confirm if we can accommodate your request.

⚠️ Processing time is separate from shipping time. Shipping timeframes depend on the selected method at checkout and begin after processing is complete.

⚠️ Please Note: Occasionally, we may experience a high volume of orders, which could extend processing times. 

ORDER MODIFICATION
We understand that sometimes things might be forgotten during the order process. As a courtesy, we allow one modification per order if you realize something was left out after submission. This can only be done once per order, and we cannot accommodate repeated changes to the same order.

SHIPPING POLICY

Shipping Destinations

We currently ship to the United States, Canada, and the United Kingdom.

Shipping Times

  • U.S. Orders:
    • Priority Shipping: 3 business days
    • Ground Shipping: 5 business days
  • International Orders (Canada & UK): 7-10 business days via USPS or UPS.

Shipping times do not include order processing time.

Shipping Costs

Shipping fees are calculated at checkout based on the selected shipping method and destination.

SHIPPING PROTECTION & LOST/STOLEN PACKAGES

To ensure your package is covered in the event of loss, theft, or damage, we offer an optional Shipping Protection Fee at checkout.

How It Works:

  • If you opt-in for Shipping Protection, we will replace or refund your order if it is lost, stolen, or damaged in transit.
  • If you opt-out, SKIN CHAMPAGNE is not responsible for lost, stolen, or damaged packages once they are in the hands of the shipping carrier.

If Your Package is Marked as Delivered But You Haven't Received It:

  1. Check with neighbors, your front desk, or household members.
  2. Wait 48 hours, as carriers sometimes mark packages as delivered early.
  3. Contact USPS or UPS with your tracking number to initiate an investigation.

For orders covered by Shipping Protection, contact us at honey@getskinchampagne.com within 5 days of the delivery date to initiate a claim.

INCORRECT SHIPPING ADDRESS

  • SKIN CHAMPAGNE is not responsible for packages delivered to an incorrect address provided at checkout.
  • Orders shipped to an incorrect address and returned to us will require a new shipping label for reshipment. If we cannot reach you within 3 business days, a refund will be issued (minus the original shipping cost).
  • If you realize your shipping address is incorrect before your order ships, contact us immediately at honey@getskinchampagne.com with your order number. We will update it if possible, but we cannot guarantee changes before shipping.

If your order has already shipped, please contact UPS or USPS directly for address correction or package redirection.

RETURN & REFUND POLICY

General Returns

Due to the nature of our products, all sales are final and we do not accept returns.

We only offer exchanges in the event that an item arrives damaged. Requests for exchanges must be made within 3 days of purchase.

To be eligible for an exchange:

  • The item must be reported as damaged within 3 days of purchase.
  • The damaged item must be returned to us before an exchange is issued.

If your item arrives damaged, please contact us promptly with your order details so we can assist you.

Skin Champagne reserves the right to deny any exchange request that does not meet the above criteria.

MISSING ITEMS

If your order arrives with a missing item, you must notify us within 3 days of delivery.

To report a missing item:

  • Please provide your order number.
  • Include clear photos of all items received, along with the packaging and packing slip.

Please note: All orders are documented prior to dispatch. We photograph each package to verify its contents and condition before it leaves our facility.

All claims are subject to review. Skin Champagne reserves the right to verify packing accuracy before issuing a replacement.

If approved, a replacement will be sent for the missing item.

ORDER CANCELLATIONS & DISPUTES POLICY

We understand that plans can change, and we’re happy to assist with order cancellations even if a shipping label has been created, as long as the order has not yet been delivered.

Please note:

  • A generated tracking number does not necessarily mean your order has shipped. Labels are often created in advance and processed in bulk.
  • Orders that have been scanned by the shipping carrier can no longer be cancelled mid-transit; however, customers may refuse delivery once the package arrives. In that case, it will be returned to us by the carrier, and a refund will be issued minus the shipping fee, as carriers do not refund postage once a label has been used.
  • Once an order is marked as delivered, it is considered fulfilled and cannot be cancelled, it can however be returned.
  • To request a cancellation, please contact us immediately at honey@getskinchampagne.com with your order number, or use the chat function on our website for the quickest response.

DISPUTES AND ACCOUNT CANCELLATIONS

If a PayPal or credit card dispute is filed before contacting us directly, all pending and future orders associated with that account will be automatically cancelled within our system, and we will no longer fulfill orders placed under the same account, name, or shipping address.

This policy ensures fairness and prevents duplicate resolutions across platforms. Customers are encouraged to reach out to us at honey@getskinchampagne.com or via our website chat prior to filing any disputes so we can promptly assist and resolve any concerns.